DESIGNATION: Customer Service Representative
QUALIFICATION:
To provide
information to their customer regarding their queires and resolve the
end customer issues as per defined SLA | Able to work independently and
efficiently to meet SLA | Able to comprehend the request of the customer
and meet the quality standard
(1.) Attendance/Login Hours/Unsechduled
Leave/SLA targets as per defined by the process
(2.) Improving skill
level throughSelf development / nominating training programs
Skill reverification Tests
Skill reverification Tests
(3.) Meet the defined Quality Scores. Innovation
& Process Improvement
(4.) The individual should be able to work
effectively in a team whilst enthusing others to do the same for
achievement of common goals of the team
(5.) To consistently meet or
exceed CSAT parameters as defined for the process.
SKILLS:BA
EXPERIENCE: Fresher
NO. OF POSITIONS: 10
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